Refund policy

ACTEV Refund Policy

Your satisfaction is our top priority. If there’s anything wrong with your order, we’ll make it right.

Refund Eligibility: If you receive a damaged or defective item, or if there’s an error with your order, we’ll gladly issue a full refund.

How to Request a Refund: Contact us at support@actev.ca with your order details and a brief explanation of the issue. We’ll review your request and process your refund promptly.

Refund Process: Once approved, your refund will be processed, and the amount will be credited back to your original payment method. Please allow a few business days for the refund to appear on your statement.

 

ACTEV Return Policy

We understand the importance of feeling confident when shopping online. If you’re not completely satisfied with your purchase, we’re here to help.

Return Window:
You have 10 days from the date your order was placed to request a return.

Eligibility:
To be eligible for a return, your item must be in the same condition as when you received it—unworn, unused, with tags, and in its original packaging. Please keep your receipt or proof of purchase handy.

How to Start a Return:
Simply reach out to us at support@actev.ca to initiate your return. Once your return is approved, we’ll guide you through the next steps.

We’re here to assist you with any questions or concerns you might have. Feel free to contact us at support@actev.ca at any time.

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